About WeSolveDigital

WeSolveDigital help SME’s implement strategic Digital transformation (DX) to grow through increased customer interaction and build systems and processes that help you acquire and serve customers. DX also means automating processes, seamlessly connecting departments, and rethinking the way work gets done.

90 Second Diagnostic

Do the systems of your company provide you with instant access to KPI and Growth Metrics? Then complete our 90-second diagnostic to demonstrate how ready your organization is for the digital world and take the first step in the Digital Transformation process

Funding Availability

Regional Grants and Funding may be available to support your SME business as it commences towards Digital Transformation. WeSolveDigital can advise you how your local funding could be utilised to complete the Digital Transformation of your company

DX Workshop

Could your company benefit from an analysis of its position on the DX project plan? The DX Workshop delivered by WeSolveDigital within one day is an essential step towards real growth and improved efficiency resulting in true digital transformation.

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digital transformation

What Is Digital Transformation?

Digital Transformation is the process whereby organizations combine new web driven technologies (i.e. Cloud, Social, Mobile, and Big Data) to build growth through increased customer interaction, automated and connected internal processes and drive significant changes to their business models

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Customer Understanding

Businesses and Brands are learning to promote their brands more effectively through digital media. Companies are also building new online communities to advise and build loyalty with clients in medical, real estate or financial services products. Others are building products that improve branding in lifestyle communities

Topline Growth

Companies are using technology to enhance in-person sales conversations. Better understanding helps businesses to transform the sales experience. Companies are integrating customer purchasing data to provide more personalized sales and customer service or even to offer customized product packages

Customer Interaction

Customer service can be enhanced significantly by digital initiatives. Companies with multiple channels to the customer are experiencing pressure to provide an integrated experience. Multichannel services require envisioning and implementing change across customer experience and internal operational processes

Process Digitization

Automation can enable companies to refocus their people on more strategic tasks and allows researchers to focus on innovation and creativity rather than repetitive efforts. It also creates streams of data that can be useful in later data mining efforts.Automation can also significantly reduce labor requirements, improve product quality and enhance environmental, health and safety performance

Worker Enablement

Individual-level work has, in essence, been virtualized — separating the work process from the location of the work. The tools that virtualize individual work, while implemented for cost reasons, have become powerful enablers for knowledge sharing. Employees are also increasingly gaining access to a single, global view of the company’s interactions with a customer.

Performance Management

Transactional systems give executives deeper insights into products, regions and customers, allowing decisions to be made on real data and not on assumptions. This is happening in both internal processes and customer-facing processes. The level of detail is also increasing, allowing managers to compare status across sites or reallocate product manufacturing capacity in ways they could not do before.

Digitally Modified Businesses

Digital helps find ways to augment physical with new online offerings and to use digital to share content with potentially new market segments. A grocery company is staying true to its traditional business but using digital to transform a new growth business. As one executive reported, “After two years, our e-commerce platform is bringing us 20% of our new clients and our traditional clients are consuming 13% more on average.”

New Digital Businesses

Companies are also introducing digital products that complement traditional products. A sports apparel manufacturer started selling GPS and other digital devices that can track and report on a customer’s workout. Other companies are changing business models by reshaping their boundaries through digital. A mortgage company is moving from being a link in the value chain to being a global assembler of investment products

Digital Globalization

Companies are increasingly transforming from multinational to truly global operations. Digital technology coupled with integrated information is allowing businesses to gain global synergies while remaining locally responsive. These companies benefit from global shared services for finance, HR and even core capabilities like manufacturing and design. Global shared services promote efficiency and reduce risk.

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Roy L Smith

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